By purchasing from our website you agree and certify the following terms - Rivery Manufacturing or RiveryMFG.com and Sayers CO., LLC will not be liable for any damage or injury as a result of the use or misuse of any of our products. You certify that you are of legal age and legally allowed to purchase, import, and own our products. It is the responsibility of the end user and purchaser to handle the knife properly. The Zero is a cutting tool and must be treated as such and used responsibly. Utility Knives should be handled responsibly. Serious injury or death could
occur if misused. Please do not attempt to open or use your knife if you are unable to do it properly, or while under the influence of drugs or alcohol.

At Rivery Manufacturing , we want you to be completely satisfied with your purchase. We offer a 7-day return policy from the date of delivery on all unused and unopened products. We do not offer a Try & Buy program, any knife used prior to return will incur a 10% Restocking Fee. All Warranty claims and returns can be initiated via our contact portal. Please fill out the page with information regarding your request, and prepare by purchasing a return label. If the knife was in anyway defective out of the box or the order was incomplete or incorrect due to a mistake on our end your label can be refunded during our inspection and replacement process.

Conditions for Returns:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our workmanship may not be eligible for a refund or will incur a restocking fee based upon the items condition.

Return Process:

To initiate a return, please contact us through our contact portal with your order number and details. We will respond as soon as possible with instructions on how to proceed.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this point we will determine your refund amount and process it as soon as possible.

When approved, your refund will be processed, and a credit will automatically be applied to your original method of payment in 1-3 business days.

Exchanges:

If you need to exchange an item, please contact us via our contact portal. We will provide you with instructions on how to proceed with your return.

Shipping Costs:

Shipping costs for returns are non-refundable. Any item not returned under our manufacturing warranty will require a shipping label purchased by the customer. Any knife found to be defective out of box will be covered under our manufacturer warranty.

Damaged & Defective items
If you receive a damaged or defective item, please contact us immediately. The item is covered under our Manufacturer warranty

Contact Us:

If you have any questions about our return policy, please contact us. Our team is ready to assist you.

International Shipping & Returns

Rivery MFG. does not accept international returns or exchanges. International shipments will be triple checked before leaving our manufacturing facility in Tennessee.

Import Duties

All international shipments are shipped from our shop via USPS international mail services. Every package will be considered DDU or Delivery Duties Unpaid. You will have to pay an import duty tax based on your local region to receive our shipments. By purchasing from our website you agree to these terms.

Our Product is covered out of the box for two years under warranty to be free of defects in material or workmanship. If the knife does not function out of box due to defect or workmanship upon opening, you can immediately return the knife for a refund or replacement. Any knife found to be in perfect working condition will incur a 10% restocking fee. We do not cover any damage caused by normal wear and/or misuse. Any Zero returned for repair or replacement due to misuse or wear can be replaced or repaired for a reasonable fee. The Zero is a deceptively simple haptic knife, and intended for light duty cutting only. Any use outside of the intended purpose of the zero for light duty cutting resulting in damage or injury is not covered.