Support and FAQ

By purchasing from our website you agree and certify the following terms - Rivery Manufacturing or RiveryMFG.com and Sayers CO., LLC will not be liable for any damage or injury as a result of the use or misuse of any of our products. You certify that you are of legal age and legally allowed to purchase, import, and own our products. It is the responsibility of the end user and purchaser to handle the knife properly. The Zero is a cutting tool and must be treated as such and used responsibly. Utility Knives should be handled responsibly. Serious injury or death could
occur if misused. Please do not attempt to open or use your knife if you are unable to do it properly, or while under the influence of drugs or alcohol.

At Rivery Manufacturing , we want you to be completely satisfied with your purchase. We offer a 7-day return policy from the date of delivery on all unused and unopened products. We do not offer a Try & Buy program, any knife used prior to return will incur a 10% Restocking Fee. All Warranty claims and returns can be initiated via our contact portal. Please fill out the page with information regarding your request, and prepare by purchasing a return label. If the knife was in anyway defective out of the box or the order was incomplete or incorrect due to a mistake on our end your label can be refunded during our inspection and replacement process.

Conditions for Returns:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our workmanship may not be eligible for a refund or will incur a restocking fee based upon the items condition.

Any Lost or Destroyed package can be claimed & refunded with our claims service. Contact us through our portal & we will get the refund process started. All domestic mail claims are processed in 20 days, and international mail claims are processed in 40. In the case your claimed package arrives after a refund is issued you will be responsible for claim re-payment or a return.

Return Process:

To initiate a return, please contact us through our contact portal with your order number and details. We will respond as soon as possible with instructions on how to proceed.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this point we will determine your refund amount and process it as soon as possible.


When approved, your refund will be processed, and a credit will automatically be applied to your original method of payment in 1-3 business days. There is a Non-Refundable transaction fee applied to all refunds. 

Exchanges:

If you need to exchange an item, please contact us via our contact portal. We will provide you with instructions on how to proceed with your return.

Shipping Costs:

Shipping costs for returns are non-refundable. Any item not returned under our manufacturing warranty will require a shipping label purchased by the customer. Any knife found to be defective out of box will be covered under our manufacturer warranty.

Damaged & Defective items
If you receive a damaged or defective item, please contact us immediately. The item is covered under our Manufacturer warranty

Contact Us:

If you have any questions about our return policy, please contact us. Our team is ready to assist you.

International Shipping & Returns

Rivery MFG. does not accept international returns or exchanges. International shipments will be triple checked before leaving our manufacturing facility in Tennessee.

Import Duties

All international shipments are shipped from our shop via USPS international mail services. Every package will be considered DDU or Delivery Duties Unpaid. You will have to pay an import duty tax based on your local region to receive our shipments. By purchasing from our website you agree to these terms.

The Zero knife will always be serviced or replaced if needed by our customers. We made our knife to be easily maintained and repaired by our customers however If your knife experiences a failure due to mishandling or extreme use, we can effect a repair or replacement based on severity. The fee for most simple repairs and servicing is just the cost of shipping plus the at cost value of any parts needed for the repair. For more complex cases a higher fee may be incurred. Once you have communicated your issues with our team and determined the level of care required, ship your knife to us & we will take it from there. If the failure is due to a manufacturing defect, the repair or replacement is free. We understand some people may have trouble understanding our mechanism so any knife sent in for servicing or re-assembly that are free of damage are only charged the initial cost of shipping. For all international warranty needs please reach out to our customer support team or your domestic dealer for warranty assistance & instructions. We reserve the right to refuse servicing on a case by case basis. Any knock off or counterfeit products sent in for servicing will be discarded